Absolute Communications

One of the most popular features of the Stratagy ES system, Strata CTX soft key control lets you efficiently and easily navigate mailbox menus by viewing them at a glance. Your Strata CTX digital telephone Liquid Crystal Display (LCD) visually shows Stratagy mailbox menu options. You can access each menu option by simply pressing the corresponding soft key. Once you’ve selected an option, the LCD displays the next set of feature-usage options. The LCD feature display helps employees get the most out of sophisticated system features and minimizes training time.

With Unified Messaging, you can conveniently retrieve and send voice, fax, and e-mail messages from within your e-mail client inbox screen. You can even retrieve Stratagy voice and fax messages via the Internet from any e-mail service that supports SMTP and POP3 protocols. Unified Messaging gives you the power to consolidate all types of communications and manage more messages in less time. Play voice messages through your PC speakers or through your handset for privacy. Display and print a fax on your screen. Forward voice or fax messages as WAV or TIF files to any e-mail address. And much more. You can also easily manage voice, fax and e-mail messages via telephone – a must for employees without computer access.

The Fax Server feature stores inbound faxes in your mailbox and allows them to be printed, forwarded, or displayed on your PC screen. As a result, you’ll open up a world of unprecedented communication opportunities. Fax On Demand and Fax Back enable users to receive brochures, price lists or other printed information from the Stratagy system. Ideal for traveling employees, Fax Mail lets the user transmit faxes left in their mailbox to a portable computer fax device or hotel fax machine for printing. Fax Broadcast lets you instantly transmit any fax document to multiple recipients. You can even add voice comments to a fax.

This leading-edge technology enables any touch-tone telephone to audibly read e-mail messages to you. Text-To-Speech capability gives traveling employees easy access to e-mail when they don’t have access to your computer system or the Internet. This feature also makes it easy to forward or reply to e-mail messages – all remotely via any telephone. With Text-To-Speech at their fingertips, your employees can obtain their e-mail messages anywhere, anytime. That gives them the power to stay productive, make instant decisions and immediately react to urgent business opportunities and situations.

This advanced feature processes commands from the caller’s voice, making communication easy and intuitive. Using simple spoken responses, callers can quickly access product information or a specific person’s extension from the Stratagy ES system. Plus, employees who are out of the office can call in, then simply speak a command to access their voice mailbox. With these capabilities, Speech Recognition helps maximize the ease and effectiveness of both incoming customer calls and internal employee calls, while projecting an innovative image for your company.

During a call, you can record the conversation into your voice mailbox using the Toshiba Strata CTX business telephone system. This feature is ideal for keeping a record of important phone calls for future reference, and for capturing detailed information you may need to assure accuracy in correspondence, reports, etc. Starting and stopping a recording is as easy as pressing one key. Convenient pause and restart features enable you to review details of the conversation at your own pace.

This feature answers incoming calls, enabling employees to focus on their main job responsibilities. Automated Attendant streamlines operational efficiency by allowing callers to route their own calls and leave messages without receptionist assistance. The caller simply enters the mailbox number of the person they’re calling, and the call is handled based on that person’s specific mailbox configurations – from dialing another extension to screening the call to executing an IVR application. These capabilities make your telephone system work harder for you.

When a caller enters the specific extension or department they want, the call is automatically routed. Callers can easily find a person’s extension by using the company directory feature. If an extension is unanswered or busy, the call can be automatically routed to another extension or an operator. If all called extensions are unavailable, callers can hold, hang up, or leave a message. The system also detects fax tones and transfers those calls to a fax machine. Automated routing enables your staff to focus on tasks other than directing calls.

When an employee is unavailable or busy, Stratagy can take messages. Each employee can record up to seven personal greetings for his/her mailbox, with specific greetings scheduled to play at various times of the day. This ensures that callers hear accurate information 24 hours a day, 7 days a week. When extensions are busy or do not answer, Stratagy automatically plays the appropriate greeting. The caller is offered the choice of leaving a message, calling another extension, holding, or being transferred to an operator for assistance.

Stratagy ES users can manage voice messages with ease. You have total control over your messaging by simply pressing specific telephone keys. The Stratagy system saves time by letting you replay, skip forward or backward within a message, delete, pause, control playback speed and volume, play messages in order of priority, and much more. You can also share information by forwarding a message to other Stratagy users, and attach your own voice comments. You can even customize they way you’re notified of messages, from receiving a pager alert to indicating urgent status. Plus, you’ll maximize efficiency by creating folders for different types of messages.