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Digital Key Telephone Systems  >  STRATA DK424i  >  Features & Benefits

Features That Make Your System Easy to Use

• LCD Feature Prompting with Soft Key Operation
  Provides easy-to-follow instructions and eliminates the need for station users to remember access codes or operational sequences for commonly used features.
• User Programmable Feature Buttons
  Users can program their own buttons to automatically perform a sequence of feature operations at the touch of just one button.
• Auto Busy Redial
  Allows station users to automatically have their telephone redial a busy outside number up to 15 times.

Features That Save You Money

• Modular Growth and Expansion
  Allows system expansion in building-block fashion. You simply add to what you have and upgrade your system processor. And telephones are compatible throughout the entire Strata DK product line.
• Least Cost Routing
  Directs each outgoing call to the least costly line or long distant carrier connected to the system, reducing the cost of long distance calls.
• Toll Restriction
  Limits toll calls made by designated station users to only those that are necessary for them to carry out their job responsibilities.
• Tenant Service
  Enables up to four businesses in the same building to save money by sharing a telephone system. Each tenant can use some different features to suit their individual requirements.

Features That Provide Call Answering Options

• Automatic Call Distribution (ACD)
  Calls are queued to wait for the next available agent. Incoming calls are distributed evenly, maximizing productivity, and inbound calls are handled orderly and efficiently.
• Automated Attendant
  24-hour coverage answering incoming calls and directing them with a menu of dialing options - no need to worry about breaks, lunch, and after hour coverage.
• Voice Mail Integration
  Allows callers to leave detailed messages for a specific employee and feel their needs are being addressed now, rather than neglected until they call back.
• CTX Attendant Console
  Windows PC operation and streamlined functions, using the mouse and/or custom keyboard, makes high volume call answering faster, easier, and more efficient.
• Direct Inward Dialing (DID)
  Routes incoming calls directly to specific stations without going through the answering position.
• Call Forward External
  Permits incoming calls to be routed to an outside telephone number. Allows station users to cancel or change the destination of forwarded CO line calls from outside the office.
• Multiple Directory Numbers
  Station extension numbers can appear on multiple telephones and individual telephones can have multiple station extension numbers, maximizing call coverage flexibility.
• Dialed Number Identification Service (DNIS)
  Routes incoming calls exactly where you want them to go according to the number dialed, and identifies what the call is about with LCD display information.
• Caller ID
  Can display the name, telephone number, and even customer profile (with CTI applications) of who is calling you to enhance productivity and customer service.
• Off-Hook Call Announce
  Ensures that users can get important telephone calls by enabling a station to speak to another busy station user. Call announcements can go through the handset or the telephone speaker.
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Features That Provide Networking Options

• Multiple System Networking
  Adtran adjunct networking solutions address centralized voice mail, coordinated numbering plan, and off-net toll bypass applications over a private network connecting multiple Strata DK telephone systems that function as one communication system.
• Remote Expansion Cabinets
  Expansion cabinets can be remotely located from the base cabinet, connected by fiber optic cables, to meet the needs of a distributed application. Configuration flexibility allows you to spread your system over a wider area.
• Random Branch Office Extensions
  The MCK EXTender 6000 enables groups of remote workers to have digital telephone extensions off the main location's Strata DK telephone system, with the same functionality as local extension users. Connection to the remote site may be by analog CO line, BRI, T1, or frame relay.
• Direct Inward System A
  Connect a DK40i to another telephone system in a private communications network.
• Direct Inward System Access (DISA)
  Saves money by allowing employees to use the company's calling network even when they are not in the office. Protected by security code.

Integrated Services Digital Network (ISDN) Features

• Basic Rate Interface (BRI)
  Station side connection provides a low cost ISDN solution enabling you to connect devices such as a PC, LAN bridge or router, Internet access device, video conference terminal, group IV fax, ISDN telephone, or other devices that benefit from an all digital transmission link. Trunk side connection enables BRI lines to be used by all telephones for incoming and outgoing calls (requires external NT-1 Terminal Adapter).
• Primary Rate Interface (PRI)
  PRI is used to send and receive voice and/or data calls over the same network. The call-by-call feature saves money by allocating PRI channels on demand for usage of services such as DID, Tie, FX, WATS, 800, etc.
• Cost Saving Applications
  PRI can save money by enabling the call-by-call use of the channels on the PRI link for a variety of services on demand. BRI provides a low cost solution for high speed LAN and Internet access, plus video conferencing applications. With its superior speed and faster call setup, ISDN helps you maximize productivity.

Computer Telephony Integration (CTI)

• Industry Standard CTI
  Microsoft TAPI has become the industry standard method of Computer Telephony Integration. Strata DK systems fully support TAPI, making your Strata DK system an excellent CTI partner.
• Caller ID Applications
  The most popular CTI applications involve Caller ID calls and automatic database lookup. When the phone rings, the telephone's LCD displays the caller's telephone number, and the TAPI PC application displays the caller's file. This saves time and enables you to provide better service to callers.
• Data Switching
  This cost-saving feature permits your PC and your telephone to simultaneously share existing wiring for voice and data calls, reducing the cost of additional interoffice networks and extra wiring.

Voice Over Internet Protocol (VoIP)

• Cost-effective VoIP Applications
  Toshiba Strata DK telephone systems integrate with voice over IP telephony gateway products that provide service enhancing and cost effective voice over IP applications targeted to small and medium size customers with multiple offices. Customers receive the benefits of much greater call center effectiveness and customer service capabilities that improve their business operation. They also benefit from office to office toll bypass calling that produces substantial cost savings.
• Toll Bypass
  Voice and fax traffic between a home office and branch office, normally routed through the public switched telephone toll network, is instead carried via the Internet or a private intranet in the form of IP packets. The benefit is cost savings by eliminating long distance toll charges between these locations, especially for international calls.
• IP Call Center
  One of the major expenses of a call center is the cost of incoming 800 lines. A call center can utilize the IP Voice Gateway solution to produce substantial savings by increasing incoming local calls and reducing incoming calls on 800 lines. This is done by setting up local point of presence (POP) locations so geographically dispersed customers dial a local access number, access the gateway, and route these calls via a private IP network and/or the public Internet to the call center instead of dialing a central 800 number. This makes these incoming calls local calls for customers and avoids 800 toll charges for these calls to the call center.

Features That Provide Efficient System Administration

• Automatic Station Relocation
  Enables a telephone to automatically maintain its particular characteristics when it is moved from one location to another, all without reprogramming.
• Easy System Programming
  Optional PC software makes system programming and administration easier and more efficient. DKiAdmin software provides full programming for technicians, and StrataControl software provides limited programming for end users.
• Remote Maintenance
  Allows off-site service personnel to alter system programming and test hardware from remote locations.
• Battery Backup and Power Failure Transfer
  Keeps the system fully functional in the event of commercial AC power failure.

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